Acceptable Use Policy

1. Purpose

This Acceptable Use Policy (“AUP”) sets out what you may and may not do with Swift Host servers, networks, hosting accounts, and related services. It applies to every customer, reseller, and end user who uses those services.

We host legitimate business and organizational workloads for clients who need Canadian infrastructure and clear rules. We do not operate as an anything-goes platform. If you need a home for adult, high-risk, or legally grey material, Swift Host is not the right host.

By using our services, you agree to this AUP. It works together with your service agreement, order terms, and any managed-service statement of work. If there is a conflict on a specific service, the stricter rule applies.

2. Canadian law comes first

You must use our services in a way that complies with the laws of Canada and of any province or territory that applies to you or your content. That includes, without limitation:

• the Criminal Code of Canada (including offences related to child sexual abuse material, hate propaganda, fraud, unauthorized use of a computer, and mischief in relation to data);
• Canada’s anti-spam legislation (CASL);
• the Copyright Act and other intellectual-property laws;
• PIPEDA and applicable provincial privacy statutes (including Alberta’s PIPA where it applies);
• court orders, regulatory requirements, and lawful demands from competent authorities.

If Canadian law forbids it, you may not host, store, transmit, distribute, or facilitate it on Swift Host — even if another country treats it differently.

3. Zero tolerance: child sexual abuse material

Child sexual abuse material (CSAM), child pornography, and any sexual content involving minors (including fictional depictions where prohibited) are strictly forbidden.

Where we become aware of such material, we will act immediately. That typically includes suspending or terminating service without prior notice, preserving relevant data for investigation where appropriate, and reporting to the Canadian Centre for Child Protection (Cybertip.ca) and law enforcement as required or appropriate under Canadian law. There is no warning period for this category.

4. No adult or sexually explicit hosting

Swift Host does not host adult-oriented or sexually explicit content on any service line (shared hosting, VPS, dedicated, cloud, managed apps, email, or storage).

That includes, without limitation:

• pornography or sexually explicit media (video, images, live streams, paid galleries);
• sites whose primary purpose is adult entertainment, escort or sex-work advertising, or sale of sexual services or adult products;
• non-consensual intimate imagery (“revenge porn”) and similar unlawful sexual content;
• age-restricted sexual marketplaces and affiliate funnels built around that material.

This is a business decision as well as a risk decision. Even where some adult content may be lawful for adults in Canada, we choose not to carry it. If you are unsure whether a project falls on the wrong side of this rule, ask us in writing before you order.

5. Other prohibited content and activity

You may not use Swift Host to host, operate, promote, or support:

• Illegal content under Canadian law, including content that advocates or promotes genocide, constitutes hate propaganda under the Criminal Code, or facilitates terrorism;
• Fraud and scam infrastructure — phishing sites, fake shops, investment scams, credential harvesting, fake support portals, or similar;
• Malware and intrusion — distributing malware, ransomware command-and-control, botnet nodes, scanning/exploiting third-party systems, or offering “hacking” services;
• Spam and CASL violations — unsolicited commercial electronic messages, purchased lists, open relays, or email practices that damage IP reputation;
• Copyright and IP theft — warez, pirated software/media, streaming of content you have no right to distribute, or clear trademark abuse used to deceive;
• Privacy abuse — doxxing, unlawful collection or disclosure of personal information, or using our services to breach privacy law;
• Harassment and threats — services primarily used to threaten, stalk, or criminally harass individuals;
• High-risk unlicensed schemes — unlicensed gambling, pyramid/ponzi schemes, and similar offerings that are illegal or require licences you do not hold;
• Resource abuse — cryptocurrency mining on shared or VPS plans without a written agreement, intentional attacks on our network or other customers, or sustained load that damages platform stability after we ask you to remediate.

Resellers and agencies are responsible for their end customers. If a client of yours violates this AUP on our infrastructure, we treat it as your violation until it is fixed.

6. Security and account responsibility

You must keep credentials secure, apply reasonable updates on systems you administer (especially where you have root or admin access), and not share access in a way that bypasses our abuse or billing controls.

Compromised sites that send spam or host malware are still your responsibility to clean up promptly. We may suspend service to stop ongoing harm to the network or to third parties while you remediate.

7. How we enforce this policy

Swift Host decides, acting reasonably, whether conduct violates this AUP. Typical responses:

• Critical (CSAM, active attacks, clear fraud, immediate legal risk): suspension or termination without prior notice; reporting to authorities where required or appropriate.
• Serious but non-critical: written notice and a short cure period where practical; suspension if not fixed; termination for repeat or willful breaches.
• Network emergencies: temporary filtering, rate-limiting, or isolation to protect the platform and other customers.

We may refuse new orders, decline migrations, or require removal of content that falls outside this AUP. Fees already paid are not refundable when we suspend or terminate for AUP breach, except where your written agreement says otherwise or applicable law requires it.

8. Reporting abuse

To report a suspected violation involving a Swift Host customer or IP address:

• Email support@swiftmedia.ca with the subject line Abuse Report
• Include URLs, IP addresses, timestamps (with timezone), and a short description of the issue
• For suspected CSAM, you may also report directly to Cybertip.ca

We aim to acknowledge legitimate abuse reports within one business day. Critical reports are escalated immediately.

9. Changes

We may update this AUP as laws, regulators, or platform risk change. The current version will be posted at https://swifthost.ca/acceptable-use-policy with an updated date. Continued use of the services after a change means you accept the revised AUP. Material changes may also be noted by email or in your service communications when practical.

10. Contact

Swift Host — St. Albert, Alberta, Canada
support@swiftmedia.ca · Contact form

This page is a service policy for customers and the public. It is not legal advice to you about your own business. If you need formal legal advice for your project, speak with a lawyer licensed in your province.